How to apply the ISO 21902 Standard. Recommendations for the accommodation, restaurant and MICE sectors (English)

Publication title: How to apply the ISO 21902 Standard. Recommendations for the accommodation, restaurant and MICE sectors (English)

Editorial: UNE; ONCE Foundation; UNWTO

Author/s: UNE; ONCE Foundation; UNWTO

Year of publication: 2023

Subject: Tourism

Support: Digital

Summary:

Tourism plays a key role in economic development and generates a series of benefits. However, tourism must be sustainable and inclusive of all people. By including accessibility and Universal Design Principles from the beginning, investment costs can be kept to a minimum; By betting on equality, tourism companies become more sustainable, attract new audiences, and can employ people with functional diversity, generating business opportunities and greater product differentiation.

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