Platform for the promotion of universal accessibility

Accessibility and Inclusion Index

The main reference to know the degree of accessibility and inclusion of Spanish cities through of standardized and comparable performance indicators.


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Consult the Executive Summary of the Accessibility and Inclusion Index 2022.

What is it?

Tool pioneer

Reference study, unique in its kind, that responds to the need for have indicators that monitor, in an agile and comparative way, the performance of cities in matters of accessibility and inclusion of people with disabilities.

Instrument for transformation

It offers a broad and clear diagnosis that makes visible the strengths and opportunities for improvement of cities to guarantee the accessibility and inclusion of groups of people with disabilities, facilitating decision-making by public organizations and private.

Vision holistic and comprehensive

Breaks with sectoral analysis, offering instead a global vision of accessibility in built environments and the inclusion of people with disabilities in different areas of urban life, which facilitates the systematization of its measurement. Thus, to Through a transversal approach, the accessibility and usability of the built environments, digital environments and processes or services, in all spheres of life in the city, with an innovative methodology developed by leading entities in accessibility and inclusion.

Collection of primary data

The index is constructed from secondary reference sources and primary data. The latter have been raised by experts, through methodologies of field work, to evaluate the degree of accessibility of the built environment in cities. The use of primary and secondary data allows us to achieve a broad perspective of the level of existing accessibility and inclusion in cities, measuring in a clear and integrative way the various aspects related to the topic.

What is an accessible and inclusive city?

An accessible and inclusive city is one that, through its processes, infrastructure and services guarantee the right to the autonomy and personal development of all people in conditions of safety and comfort, achieving thus raising the quality of life and ensuring equal opportunities for all its inhabitants.

Accessible and inclusive cities transversally incorporate the principles of accessibility universaland design for everyone, enabling the creation of friendlier environments that take into account diversity and characteristics personal of the population. Investing in an accessible and inclusive city not only positively affects well-being of people with disabilities, but also improves the well-being of the population as a whole. Within the framework of the index, inclusion is understood as thefull participation of people with disability in all spheres of urban life, guaranteeing that the group has the opportunities and resources necessary to function easily in all areas and enjoy daily living conditions that are not diminished by their disability. For its measurement, they have been evaluated those phenomena that impact the political, economic, social, cultural, educational and work lives of people with disabilities in the urban environment.


The index is structured around 6 dimensions and 16 thematic categories that represent the main areas of urban life, in which relevant indicators for the management of the inclusion of the group of people with disabilities.

Accessibility measurements of the built environment are structured around the concept of the accessibility chain, analyzing the set of elements that allow the use of equipment, instead of evaluating only the equipment itself.

Image with the structure of the Accessibility and Inclusion Index. This index measures accessibility based on 93 indicators that are organized in a structure of 6 thematic dimensions and 16 categories. The first dimension, Mobility, has 14 indicators and is made up of 3 categories : Parking and use of private vehicles, Travel and pedestrian infrastructure, and Public Transportation. The second dimension, Employment, is made up of 11 indicators and covers two categories: Labor insertion and Quality of employment. The third dimension of the index, Recreation, is integrated by 12 indicators and 3 categories: Public spaces, Sports activities and Cultural activities. The fourth dimension of the index, Government, is made up of 18 indicators and 2 categories: Public management and Open and accessible Government. The fifth dimension, Basic welfare services, It is made up of 29 indicators and 4 analysis categories: Health, Housing, Education and Security and justice. The last dimension of the index, Hospitality and commerce, has 9 indicators and is made up of 2 categories: Hospitality and tourism, and Commerce. The index has current regulations as a reference and tries to approximate the experience of users. It has three transversal areas: ICT, infrastructure and signage.


Dimension 1


learn moreMobility in the urban environment allows the movement of people and goods in the territory, which is why it constitutes a key element for the correct functioning of cities, while facilitating the connection between places, people and services. The lack of adequacy of mobility services can lead toar to exclusion of various groups in/for carrying out activities of daily living or hindering their participation in equal opportunities. For this reason, this dimension analyzes the ways transport (public and private) and their infrastructure, as well as the existence of policies that facilitate autonomous travel.

Dimension 2


learn moreEmployment is one of the determining areas in personal development and in achieving economic autonomy. Therefore, it is essential to evaluate the situation of the disabled population in the labor market. In this dimension, the inclusion is analyzed of people with disabilities in the labor market, their working conditions and the measures existing to promote the employment of groups with disabilities.

Dimension 3


learn moreRecreational activities have a fundamental role in well-being physical and psychological of people, as well as a great potential to promote dynamics of inclusion of vulnerable groups. This dimension evaluates the degree of accessibility and inclusion in the activities and spaces related to three central areas of recreation and recreation in the city: public space, sports activities, and activities cultural.

Dimension 4


learn morePublic Administrations have the responsibility to carry out relevant actions and policies to guarantee equal opportunities in the various areas of citizen life. This dimension evaluates the degree to which the Local administrations systematically and transversally include accessibility in all government areas, as well as their efficiency in managing aid intended for inclusion and protection of people with disabilities. In this way, both the efficiency and involvement of local administrations in the design of policies and strategies that promote inclusive actions, such as the degree of accessibility of relationships between City Council and citizenship in the physical and digital environment.

Dimension 5

Wellness services basic

learn moreWellness services basic are those that cover the needs essential aspects of people, and which, therefore, are a necessary condition for their correct development in society. Guaranteeing access to these services is essential so that no one group sees their right to enjoy universal services and benefits restricted. that are derived from their use. Therefore, andThis dimension analyzes the degree of inclusion of those services that guarantee the following basic rights: health, housing, education and security and justice.

Dimension 6

Hospitality and commerce

learn moreThis dimension analyzes phenomena related to hospitality and trade, a sector closely related to tourism, but whose conditions of Accessibility also has an impact on the supply of products and the enjoyment of leisure and restoration by the resident population. The shops cover the basic function of supply of products, at the same time that the hospitality industry frequently collects spaces traveled by the resident population. For this reason, the accessibility of these spaces, evaluating infrastructure such as train and bus stations, as well as hotel establishments and shops.

Cities evaluated

In this first edition, 5 cities have been included in the analysis which, due to their population and territorial characteristics, constitute a diverse sample of the different realities presented by the Spanish provincial capitals. Ávila, Barcelona, Madrid, Málaga and Zaragoza
Map of the Spanish territory with the cities evaluated: Ávila, Zaragoza, Barcelona, Madrid, Málaga

How was it built?

Through the experience of a strategic consulting firm with experience in the construction of city performance indicators on various topics, the ONCE Foundation launches a methodology resulting from a rigorous research and analysis process, which has allowed us to obtain this diagnostic, monitoring and evaluation tool on the state of accessibility and inclusion of cities evaluated.

In order to integrate a global and transversal vision of accessibility and inclusion in cities, leaving aside the sectoral and fragmented analysis that characterizes the In studies of these topics, different types of indicators have been applied that include, among others, the processing of data collected in field work. Thus, the indicators that make up the Accessibility index and Inclusion have been built from:

Structured databases

Data structured in standardized formats that come from statistical institutions or reference organizations in the subject evaluated.

Unstructured qualitative information on accessibility</summary >

Fundamentally qualitative, unstructured information contained on the websites of the City Councils, strategic documents, ordinances and other local regulations.

Evaluation of web accessibility

Analysis and evaluation of the degree of compliance with the web accessibility conformities by the official websites of the Town councils. It includes the measurement of crucial aspects such as navigation and accessible forms, the existence of alternatives to non-textual elements and the visual adaptability of each web page.

On-site evaluation of urban facilities</summary >

Measurement of the accessibility conditions of different equipment and its surroundings based on the field work of a technical team of Ilunion expert auditors. The accessibility evaluation is done with the aim of approximate the experience of users by determining whether the spaces, processes and services linked to the different equipment whether or not they pose difficulties that could compromise its use by certain groups. The equipment evaluated is identified through a sample selection process in which the three main urban fabrics – old town, expansion and discontinuous – and the antiquity of the buildings, prioritizing those facilities located in more populated areas and with ability to serve a greater number of people. This work involved the evaluation of 6,500 parameters.

The constructed indicators respond to the following levels territorial:

The rigor in the process of obtaining the study indicators is supported about:

119 sources consulted, 6500 parameters evaluated on site, 2900 results obtained


The Accessibility and Inclusion Index of Cities in Spain 2022 is an initiative promoted by the ONCE Foundation, with the support of the Royal Board of Trustees for Disability, with the participation of IdenCity, reference consultancy in the development of innovative, sustainable and focused strategic plans in people in urban environments. The index has had the collaboration of Ilunion in the execution of the tasks linked to field work.

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