How to serve clients with accessibility needs?

Publication title: How to serve clients with accessibility needs?

Editorial: Turisme Comunitat Valenciana y PREDIF

Author/s: Turisme Comunitat Valenciana y PREDIF

Year of publication: 2021

Subject: Tourism

Support: Digital

Summary:

The accessibility characteristics that the establishments present are of the same importance as the service offered by the public service staff in them. For any person, with or without disabilities, the care received is decisive in assessing the level of satisfaction with the service provided. Furthermore, adequate service promotes customer loyalty. Below are some basic guidelines for caring for clients with disabilities and other diverse needs.

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