Editorial: Ilunion Hotels
Author/s: ILUNION Hotels, Confederación Española de Hoteles y Alojamientos Turísticos (CEHAT) e Instituto Tecnológico Hotelero
Year of publication: 2020
Subject: Tourism
Summary:
The guide was born with the premise that interaction with people with disabilities must be done from “normalization and common sense” and establishes basic principles according to the different types of disabilities: sensory, physical or cognitive. In addition, it introduces aspects related to the different departments with which the clientele interacts: reception, floors, restaurant, events, etc.
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